General Account Settings
The General tab in your team’s Settings holds the account-wide basics: your company name, how dates are formatted, the timezone for emails, whether weekends count toward due dates, and when task reminders go out to clients.
📢 Note: Only team members with the Admin role can access Team Settings. See Managing Team Members.
Where to Find General Settings
Click Settings in the left sidebar and open the General tab. After you change a setting, click Save Changes.
Company Name
Your company name appears in your client portals and as the sender name on the notification emails LaunchBay sends to clients. LaunchBay fills it in from the name you entered when you signed up. To change it, enter a new name and click Save Changes.
📢 Note: Emails show your company name as the sender, but by default they’re sent from hello@launchbay.com. To send them from your own email address, subscribe to LaunchBay’s premium plan and set it up on the Email tab. See White-label Settings.
Date Formatting
By default, dates for your team and your clients use the month/day/year format. To change the format across your projects and client portals, choose a new option from the Date formatting dropdown.
Timezone for Emails
When you create your account, LaunchBay sets your timezone based on your browser’s location. This timezone controls when clients receive automated emails: reminder emails go out in the late morning and digest emails in the late afternoon, in your selected timezone. To change it, choose a new option from the Timezone for emails dropdown.
Instant emails, like project invites, tasks you send, and comment tags, are sent right away and aren’t affected by this setting.
📢 Note: LaunchBay supports Daylight Saving Time (DST). If your team set a timezone before DST support was added, reselect it so DST is handled correctly, especially if you’re in a region that observes DST (like America/Denver) rather than one that doesn’t (like America/Phoenix).
To learn more, see Time Zones for Email Notifications.
Skip Weekends
Turn on Skip weekends for due dates to leave Saturdays and Sundays out of any date LaunchBay calculates from a number of days. That includes due dates set as a number of days after a task is activated, automation delays, and the end date set by the Set project end date action. With the setting on, only business days count, so 10 days lands two working weeks out.
To learn more about these automation actions, see Automations in LaunchBay.
Task Reminder Cadence
Task Reminder Cadence controls when LaunchBay sends reminder emails for portal tasks that have reminders turned on. Toggle on each point in time you want a reminder to go out:
- Due in a week
- Due in 3 days
- Due tomorrow
- Due today
- Due yesterday
- Due 3 days ago
- Due a week ago
Your schedule applies to every task with reminders turned on, across all of your team’s projects.
To learn how reminders work on individual tasks, see Automated Reminders for Portal Tasks.