White-label Settings
LaunchBay's Scale plan includes full white-label functionality, which allows you to remove LaunchBay branding from your client portals and email communications and replace it with your business's.
This article will provide detailed instructions for configuring your white-label settings in LaunchBay.
How to Configure Your White-label Settings
To configure your white-label settings in LaunchBay, click "Settings" from the sidebar on the left, which will bring you to your account's Team Settings page. From here, the Domain and Email tabs will allow you to access all the necessary settings to fully white-label your LaunchBay projects and client portals.
Domain Settings
When you sign up, LaunchBay automatically generates a unique client portal link based on the company name you provide. By default, this link uses a branded subdomain on the LaunchBay domain—for example: mybusiness.launchportals.com
While you can customize the first part of this subdomain, the link must end in launchportals.com unless you upgrade to LaunchBay's Scale plan.
How to Set Up Your White-Label Domain
If you’re on the Scale plan, you can configure a completely custom domain for your portals. For instance: portals.mybusiness.com
To set up a custom domain or subdomain, navigate to the Domain tab in your Account Settings and enter the domain you'd like to use. LaunchBay will guide you through the necessary DNS configuration steps.
👋 Tip: To properly configure your white-label domain, you must enter a domain you do not use for another website. For this reason, we typically advise entering a subdomain. Some common examples include clients.mybusiness.com or portal.mybusiness.com .
After entering a domain or subdomain, the modal below will populate with instructions for adding a CNAME record to your domain host. Most often, your domain host will be the company where you purchased your domain.
Linked below are setup instructions for creating a CNAME record with some of the most common domain hosts:
📢 Note: When adding the CNAME record to your domain host, all users will enter portals.launchbay.com as the target. The variable that will change depending on your business is the subdomain prefix. For example, if in your LaunchBay account, you enter clients.mybusiness.com , you'll enter the subdomain clients when creating the CNAME record in your domain host.
In addition to customizing the domain for your portals, after upgrading to LaunchBay's Scale plan, you can have email correspondence come directly from your business email instead of the default hello@motion.io address.
To specify the email address from which you'd like clients to receive notification emails, click the "Email" tab of your account's Team Settings page and enter an email.
After entering the email address you'd like to use, click the "DNS Settings" link. Upon doing so, a modal will open that provides instructions for adding a DKIM Record (TXT) and Return Path (CNAME) to your domain host.
You can copy the values for each record by clicking the icons on the right side of the modal.
Linked below, we'll provide instructions for adding the records referenced above to some of the most common domain hosts:
📢 Note: If your team is subscribed to LaunchBay's Scale plan, the "Powered by LaunchBay" text that typically appears in client invite and notification emails will be automatically removed after configuring your white-label settings.
▶️ Check out our YouTube tutorial to see the process in action!