Private & Public Comments

LaunchBay’s Public and Private Comments feature gives your team a flexible way to manage client communication and internal collaboration—all in one place. Now, you can leave private, team-only notes directly on portal tasks, right alongside the client-facing thread. This helps you keep context where it belongs, avoid side channels like email or Slack, and ensure clients only see what’s meant for them.

What Are Public and Private Comments?

Portal tasks now include two comment threads:

• Public Comments are visible to both your team and your clients. Use these to share updates, ask questions, and communicate directly with your clients.
• Private Comments are visible only to your internal team members. Use these to track internal notes, share context, or coordinate responses without exposing the conversation to clients.

This makes it easy to manage all your communication in one place without sacrificing clarity or control.

Public vs Private Comments

Using Private Comments

To leave a private comment, open a task and go to the Comments section. Use the visibility toggle at the bottom of the comment box to switch from "Visible to Client" to "Team Only".

Once posted, the comment will be added to the private thread and hidden from your client’s view in the portal.

You can also tag teammates in private comments using @mentions. They’ll receive a notification just like they would for public comments, making it easy to loop in the right people when needed.

Using Public Comments

When you're ready to communicate with your client, switch the comment type back to "Visible to Client". This is where you’ll share updates, ask for feedback, or provide instructions that clients can view and respond to in their portal.